1. Overview
At ORA Hairline, every order is handled with care from our studio to your doorstep. We currently offer nationwide delivery across Nigeria through trusted logistics partners. All orders are confirmed and coordinated via our official WhatsApp channel before dispatch.
2. Order Processing
- Orders are processed within 1–3 business days (Monday–Saturday) after payment confirmation.
- Custom or bespoke units (custom hairlines, coloured or personalised wigs) may require 5–10 business days for customization. This timeline is confirmed with you on WhatsApp before production begins.
- Orders placed on Sundays or public holidays are processed the next business day.
3. Delivery Timelines & Fees
| Region | Delivery Time | Estimated Fee |
|---|---|---|
| Lagos | 1–3 business days | ₦2,500 – ₦4,000 |
| South-West / South-East / South-South | 3–5 business days | ₦4,500 – ₦6,500 |
| Northern Nigeria | 4–7 business days | ₦6,000 – ₦8,000 |
4. Order Tracking
Once your order is dispatched, you will receive a tracking reference and the courier's name via WhatsApp or SMS. You may also message us at any time for a status update on your delivery.
5. Delivery Delays
While we work with reliable couriers, occasional delays may occur due to weather, public holidays, or carrier disruptions. ORA Hairline is not liable for courier-caused delays, but we will actively assist you in resolving any delivery issue until your order arrives safely.
6. Address Accuracy & Failed Deliveries
- Please provide a complete and accurate delivery address, including a nearby landmark.
- If delivery fails due to an incorrect address or unavailability of the recipient, a re-delivery fee may apply.
- Orders returned to our studio after multiple failed attempts are refunded minus shipping costs (see our Refund Policy).
7. Studio Pickup
Prefer to collect in person? Studio pickup is available in Lagos by appointment only. Select this option during WhatsApp checkout and we will confirm a convenient pickup date and time.
8. International Orders
We currently ship within Nigeria only. For international enquiries, message us on WhatsApp — we can arrange special freight quotes on a case-by-case basis.
9. Damaged in Transit
If your order arrives damaged, please report it within 24 hours of delivery with an unboxing video or clear photos. Full details are covered in our Refund Policy.
Questions about your delivery?
Our team responds quickly on WhatsApp — from order confirmation to doorstep.
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